faq

shipping

  • If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.
  • All orders will have a 3-5 day production fulfillment time period. This means we will fulfill your order within 3-5 days and ship it out.
  • Depending on where you live, it may take a longer or shorter time for your order to be delivered. Once your order is fulfilled (dropped off at the post office), please understand that what happens to your package is outside of our hands. Please contact the carrier for details at that point.
refunds/exchanges

  • To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.
  • To initiate a return, please contact us at info@byunartem.com with your order number and the reason for the return or exchange request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product.
  • Customers are responsible for following the return instructions, and upon receiving the returned item, we will process a refund for the original order. Please take a look at our Refund Policy for details on returns, refunds, and exchanges.
  • We have a 14 day return policy. This means that if you do not contact us within 14 days of receiving your order, we will be unable to process any return requests.
 
shipping provider

  • WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER. 
  • If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
  • In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
  • Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee, which is $9 is non-refundable.

international orders

  • Please note that at this time we unfortunately do not ship internationally. Orders placed outside of the US will not be shipped out! In the future this may be changed, but currently we only support orders from the United States.
FAQ 
  • For additional questions that were not answered on this FAQ, please message us at info@byunartem.com